Shipment & delivery
Shipments to all countries will be shipped via the courier FEDEX.
European Union: shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
Countries outside the European Union: all shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice or proforma invoice declaring the value of the merchandise.
When the order is shipped, Clients receive an email from materieshop.com specifying the tracking number and a direct link to monitor the shipment status as well as a copy of the receipt. Another copy will be enclosed in the package.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package.
In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact customer service at:
If the package is damaged or if an item is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be sent at email@example.com within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.
If the package is not successfully delivered to the client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations), the package may risk being sent back to Italy at the client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
Shipment to Italy is free of charge for order over 100,00 Euros, while all other orders orders under 100,00 Euros will be charged 10,00 Euro.
To all other orders shipment fees will be applied according to the final destination and volume of the package.
Estimated shipping fees for the rest of the world:
Europe - European Union: 20,00 - 25,00 Euro
Europe - Non European Union: 25,00 - 40,00 Euro
USA: 30,00 Euro - Duties and taxes excluded.
Latin America, Asia, Australia and Oceania, Africa: 40,00 - 50,00 Euro Duties and taxes excluded.
All shipments destined for countries outside the European Union could be charged with duties and taxes according to the final destination country regulations.
Italy: Items in stock will be dispatched in 2 business days (Monday-Friday) following order completion. 3/4 days may be required for the islands.
Estimated shipping time for the rest of the world:
Europe - European Union and Non European Union: 2/3 business days. 2-3 extra business days for remote areas.
USA: 2/3 business days according to the final destination
Latin America, Asia, Australia and Oceania, Africa: 3/5 business days
During Christmas season, sales or special promotions, processing times may be longer. Orders completed the day before or during Italian holidays (for orders outside the Italian territory) may also have delays.
Materie shop cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Materie shop.
Customer Care: firstname.lastname@example.org