Return & exchange
If for any reason Clients are not satisfied with an order, the items can be returned for within 14 days of the order’s delivery date.
Items must not have been worn or altered in any way, and must not show any signs of use.
Items must be returned with original Materie shop package and with all labels and other accessories received with the order.
The client is responsible for costs of return delivery which must be shipped within 14 days from the order's date to Materie shop. In case of exchange the new article to be shipped is free delivery.
To request a return or exchange please contact our customer care firstname.lastname@example.org
As soon as the return has been processed, the Client will receive a code for the total value of the returned items. The credit is not cumulative with other store credits and can be used one time only within three months of the return. The credit must be used in its entirety on an order that is either equal to or greater than the value of the store credit.
Refunds will be processed as soon as returned items have been checked and accepted by Materie shop.
For orders paid by Credit Card with Paypal or by Bank Wire Transfer, the refunded amount will be available to Clients in roughly 10 days. Processing time may vary depending on the Credit Card Company.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
In the case of defective or incorrect merchandise, Clients must follow the instructions above.
Materieshop.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Materieshop.com reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, Materieshop.com will deduct a 10% administrative/re-stocking fee from the refund.